Case Study · Built by Modeo

FamilyCheck

A production AI voice agent for the people you love

An adult daughter sitting close to her elderly mother on a sofa, showing her a medication confirmation on a phone

FamilyCheck places warm daily medication check-in calls to elderly family members and keeps caregivers informed after every call.

Under the hood, FamilyCheck is a fully autonomous voice agent Modeo designed, built, and operates in production: consent-gated outbound calls, retrieval over each patient's medications, real-time tool use, and multi-channel notifications on a Vapi, Twilio, and Resend stack.

Visit FamilyCheck Start an agent pilot

What is FamilyCheck?

FamilyCheck is a consumer product, live at family-checker.com. A caregiver enters a loved one's name, medications, and preferred call times. FamilyCheck then calls daily with a warm voice, asks about the medication, and sends the outcome to the caregiver over WhatsApp or email in seconds. It works on any phone: no app, no smartphone, no internet.

For Modeo, it is also the proof behind everything we tell enterprise buyers: a regulated-context voice agent that runs autonomously in production, built and operated by the same team you would engage.

What did Modeo build?

The agent runs on Vapi and Twilio for telephony and voice orchestration, with OpenAI models for conversation and ElevenLabs for the voice, and Resend for caregiver notifications. Every call is an autonomous, multi-turn conversation with real-time tool use: the agent retrieves the patient's actual medication list mid-call and logs a structured outcome when the call ends.

Consent-gated outbound calling: the agent calls the patient first, and daily reminders begin only after verbal agreement
Retrieval over each patient's medications, so the conversation names the right drug at the right time
Structured outcome logging per call, delivered to caregivers over WhatsApp or email
Fail-closed webhook verification across Vapi, Twilio, and Stripe

How does a voice agent stay safe in a regulated context?

Healthcare tolerates no improvisation, so the system is built consent-first and eval-driven. Nothing about the agent's behavior changes casually: prompt changes are scored against recorded scenario suites before they ship, and call flows that matter, consent, sign-off, escalation, are covered by dedicated eval suites.

The human stays in the loop by design. Caregivers see the outcome of every call, and the patient can opt out verbally at any time.

Why it matters for enterprise buyers

Most agencies show slideware. FamilyCheck is a live autonomous system in a regulated healthcare context, operated continuously by the team that built it. If you are evaluating whether Modeo can carry an agent from design to production and then keep it running, this is the evidence.

Get in Touch